Privacy Policy

At Slim Science, accessible from https://slimscience.co.za, we prioritize safeguarding the personal information and privacy of our researchers, clients, and partners. This Privacy Policy outlines how your data is collected, processed, and secured in strict compliance with the **Protection of Personal Information Act (POPIA, Act 4 of 2013)** of the Republic of South Africa.

1. Personal Information We Collect

When you complete a transaction, apply for an allocation, or submit an inquiry, we collect relevant, high-intent personal information necessary to facilitate operations, including:

• First Name, Last Name, and/or Institutional Facility Identifier.
• Secure contact details, including Email Address and Mobile Number.
• Physical Delivery Address (for overnight cold-chain logistics processing).
• Professional details, such as HPCSA numbers or laboratory registration details (where applicable).

2. How We Process and Use Your Information

In accordance with Section 11 of POPIA, we process personal information strictly for legitimate operational purposes, including:

• Verifying, packing, and dispatching your physical clinical compound allocations.
• Generating secure payment invoices for bank transfers (EFT).
• Updating you on laboratory analysis states and courier transit milestones.
• Responding to scientific support and general lab requisition inquiries.
• Answering direct laboratory consultation requests submitted through our contact portals.

3. Securing Your Personal Information

Slim Science implements robust technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration. Order data is saved inside an **execution-trapped server storage vault** protected against direct external access.

All staff members are trained on POPIA guidelines and bound by strict confidentiality agreements. No third parties have access to your personal information except as strictly necessary to fulfill delivery (i.e., sharing delivery addresses with our courier partners).

4. Your Rights Under POPIA

As a data subject in South Africa, you possess clear rights under POPIA regarding your personal information. You may request to:

• Confirm whether we hold your personal information.
• Access the specific personal information we maintain.
• Request the correction, destruction, or deletion of your personal information (under Section 24 of POPIA).
• Object to the processing of your personal information for direct marketing purposes.

To exercise any of these rights, please contact our Information Officer directly at info@slimscience.co.za.

5. Cookies and Web Analytics

Slim Science uses cookies to improve website performance, retain cart states, and secure sessions. Cookies are small data files stored on your device that help our server recognize you on return visits. You can manage or disable cookies through your browser settings, though doing so may prevent certain e-commerce features (such as cart memory) from functioning correctly.